Terms & Conditions | NHC Homes Kisumu – Guest Policies & Rules

1. Booking & Payments

By booking a stay at NHC Homes Kisumu, you agree to the following payment terms:

Payments are accepted primarily via M-Pesa (Send Money to 0722 349 029 - Rita Kinyanyi).
A booking is only confirmed once a deposit or full payment has been received and verified.
Rates are subject to change, but your confirmed booking price is guaranteed.

Standard Check-in: From 2:00 PM.
Standard Check-out: By 10:00 AM.
Late Check-out: Subject to availability and must be discussed with the host in advance.

To ensure a comfortable stay for all guests and maintain our property standards:

No Cleaning Fee: We do not charge a separate cleaning fee, but guests are expected to leave the unit in a reasonably tidy state.
No Smoking: Smoking is strictly prohibited inside the units.
No Parties: Loud music, events, or parties are not allowed.
No Pets: Pets are not allowed on the premises.
Guests are expected to specify the number of people during booking for better preparation.

Full Refund: For cancellations made 48 hours or more before the scheduled check-in time.
No Refund: For cancellations made within 48 hours of check-in.
Early departures (checking out before the agreed date) are non-refundable.

We value your privacy. This section explains how we handle your information:

Information Collection: We collect details such as your name, phone number, and email address via our contact form to facilitate bookings.
Data Usage: Your information is strictly used for communication regarding your stay and is not shared with third parties for marketing purposes.
Data Security: We implement standard security measures to protect your personal data from unauthorized access.
Cookies: Our website may use basic cookies to enhance your browsing experience (e.g., remembering your dark mode preference).

Guests are liable for any damage caused to the property or its contents during their stay.
NHC Homes is not responsible for any loss or damage to personal belongings.
Please ensure all balcony doors and windows are locked when leaving the unit.